ONG customers could see second bill this month due to company error
They said they are working to resolve the issue and won’t charge late fees this month to impacted customers.
An error by a utility company will cause 10,000 Oklahomans to get a second gas bill in the same month. Oklahoma Natural Gas, or ONG, is still facing the impacts of Winter Storm Uri, which happened 35 months ago. Customers are still paying for the gas they used to keep warm. | MORE | Oklahoma AG looks to take legal actions for potential market manipulation during 2021 winter storms”The amount of charge from Uri depends on how much gas you are using in that particular month,” Matt Skinner with the Oklahoma Corporation Commission said. “During Uri, fuel costs, most notable natural gas, skyrocketed in price to never before seen levels.””The amount was so enormous that would have resulted in one month’s bills that would have bankrupted some people,” Skinner said. On some ONG bills, there was a charge for “Winter Event Cost Recovery.” Not every customer saw this charge on their November bill, so ONG said some customers will be getting a second bill in the mail this month. The Oklahoma Corporation Commission said the average cost of the winter event cost recovery fee for customers is around $7 and will be on bills for two decades. But this month, a system error left the charge off some customers’ bills. ONG sent an email to customers telling them about the mistake, saying they will get a second bill to pay that fee. Some customers took to social media to say ONG should pay the bill since it was an error on their end. OGN told KOCO this charge is required since it pays back bonds to recover from the February 2021 storm. They said they are working to resolve the issue and won’t charge late fees this month to impacted customers. The Corporation Commission, which oversees ONG, said they have not received any complaints. But customers can always reach out with concerns. “If anyone has a question about their bill, a complaint they can’t get answered by the utility, please contact us. We do have a consumer services department that would be happy to help,” Skinner said. Top Headlines Police involved in standoff situation with armed suspect at southeast OKC apartment complex 1 dead, another injured in shooting on Thursday afternoon, OKC police say TSA explains how to pack Thanksgiving food for your flight Gov. Kevin Stitt’s office responds after group accused governor of supporting cockfighting Oklahoma Supreme Court denies Ryan Walters’ request to intervene in Catholic charter school lawsuit
An error by a utility company will cause 10,000 Oklahomans to get a second gas bill in the same month.
Oklahoma Natural Gas, or ONG, is still facing the impacts of Winter Storm Uri, which happened 35 months ago. Customers are still paying for the gas they used to keep warm.
“The amount of charge from Uri depends on how much gas you are using in that particular month,” Matt Skinner with the Oklahoma Corporation Commission said. “During Uri, fuel costs, most notable natural gas, skyrocketed in price to never before seen levels.”
“The amount was so enormous that would have resulted in one month’s bills that would have bankrupted some people,” Skinner said.
On some ONG bills, there was a charge for “Winter Event Cost Recovery.” Not every customer saw this charge on their November bill, so ONG said some customers will be getting a second bill in the mail this month.
The Oklahoma Corporation Commission said the average cost of the winter event cost recovery fee for customers is around $7 and will be on bills for two decades. But this month, a system error left the charge off some customers’ bills.
ONG sent an email to customers telling them about the mistake, saying they will get a second bill to pay that fee.
Some customers took to social media to say ONG should pay the bill since it was an error on their end. OGN told KOCO this charge is required since it pays back bonds to recover from the February 2021 storm.
They said they are working to resolve the issue and won’t charge late fees this month to impacted customers.
The Corporation Commission, which oversees ONG, said they have not received any complaints. But customers can always reach out with concerns.
“If anyone has a question about their bill, a complaint they can’t get answered by the utility, please contact us. We do have a consumer services department that would…