Good News for SBI Customers! State Bank Launches Mobile Handheld Device For

SBI further plans to include services such as enrolments under social security schemes, account opening, remittance and card-based services under this facility shortly.

State Bank of India (SBI) has introduced banking through mobile handheld devices for its customers.

The new launch aims to enhance the financial inclusion in the country.

5 core SBI banking services at your doorstep

The new offer will provide five core banking services in its initial phase which includes:

1) Cash withdrawal

2) Deposits

3) Fund transfers

4) Balance inquiry

5) Mini statements

These services account for more than 75 per cent of the total transactions conducted at the bank’s CSP (customer service point) outlets.

The bank also plans to include services such as enrolments under social security schemes, account opening, remittance and card-based services under this facility shortly.

This initiative, chairman Dinesh Khara said, aims to empower financial inclusion and extend essential banking services to the masses and is part of enhancing accessibility and convenience in availing banking services.

Who will benefit?

The move brings kiosk banking directly to customers’ doorsteps as it offers greater flexibility to customer service point agents, enabling them to reach out to customers, especially for those facing health issues, senior citizens and differently-abled.

According to the SBI press release, “The Mobile Handheld Device is set to revolutionize banking accessibility by bringing kiosk banking directly to customer’s doorstep. It offers greater flexibility to customer service point (CSP) agents enabling them to reach out to customers wherever they are. The initiative will particularly benefit customers who face challenges in accessing CSP outlets due to health issues, Senior citizens and Divyangjans.”

CSPs serve as official bank representatives, providing customers with essential banking services such as opening accounts, depositing and withdrawing cash, checking balances, and facilitating fund transfers.